Returns/Refunds/Damages and Exchange Policy

If the goods purchased from Perfect Surprise are found to be faulty or damaged, we are happy to refund or exchange your purchase. Goods received damaged or faulty from Perfect Surprise are eligible for return within 7 working days from receipt of delivery of merchandise.

Please notify us at within 48 hours of receipt of goods, if your items are damaged or faulty, together with a photo image of the damage. You will be responsible for the shipping costs of returning the item to us, however this will be refunded/credited to your account, should your product be deemed faulty by us.

Please note that items arriving after the 7 working day return deadline, will not be accepted and will be returned to sender.